I have worked as an agent with CBRB for 18 years- my entire career as a realtor. I have looked at other brokerages and couldn't find one with better agent resources, education, office benefits or manager and broker support. The Scottsdale/Carefree office is a fun, vibrant office with a non-competitive agent atmosphere. The manager, Sandi Hess, is a seasoned agent turned managing broker. She is knowledgeable, supportive, attainable when needs arise and a caring manager. If Sandi needs to find answers from top management, our Arizona, vice-president, JJ Swanson, and our broker, Martha Appel are also very available for agent and manager assistance. The Scottsdale/ Carefree office works as a team and you are not an island in a sea of agents fending for yourself. This office is one of the reasons I have been successful in my career. I would highly recommend the Scottsdale/Carefree office to ALL agents, new and seasoned realtors!

I have been in Real Estate in Arizona for 7 years. I have been part of Coldwell Banker Residential Brokerage the entire time. After interviewing five companies I chose CB for the training and support I would receive. I was not disappointed. The quality of the “real” education needed and the tools to succeed were provided. The practical knowledge and experience shared by our Broker Martha Appel was invaluable and continues to be. Coldwell Banker far exceeds other companies in technology, marketing, and experience. The Scottsdale/Carefree office was my choice based on proximity to where I live, and the managing broker. The dynamics in our office made up of agents who work hard, and are willing to collaborate and share, help us all to become more successful. The manager, Sandi Hess goes above and beyond to provide continued education. Most importantly she always has an open door!! Her knowledge is based on her experience as a realtor herself. She is available to answer any question and always supports and promotes her agents and the office. She also volunteers, and is part of our community and several charity foundations. Coldwell Banker and OUR office play a big part in why I love what I do!!

My wife and I recently purchased a home with Ms. Sandra Hess assistance, from the Pulte Builder in Anthem, Arizona. Ms. Hess and the Coldwell Banker Real Estate Office were recommended by our bank, USAA, based out of San Antonia, Texas.

Our experience working with Ms. Sandra Hess and the buying experience through the Coldwell Banker Office was truly exceptional. Ms. Hess is extremely knowledgeable in the real estate field and she was extremely helpful during the entire process. We are out of state buyers and we needed someone we could trust explicitly and rely on to give us honest answers quickly and discreetly. Ms. Hess did that and more. She helped us through the entire purchasing process and gave us the confidence we need to buy a second home in today's market. Because of her knowledge and expertise we saved several thousand dollars on our purchase. In addition to the help she gave us during the transaction, she has continued to provide assistance to us for several month after our purchase. This is exceptional  and rare customer service and wish to express our sincere gratitude to Ms. Hess and your office for the pleasurable experience we have had during this transaction.

If we can do anything to support and/or recommend Ms. Hess to other customers we would be very pleased to so. Ms. Hess is an exceptional Real Estate Professional and we feel fortunate to have had the opportunity to work with her.

In closing we would like to mention that Ms. Sandra Hess's work ethics go above and beyond, her integrity is of the highest caliber and she very easy to communicate with.

Our company specializes in asset management of primarily incomplete residential construction, without a doubt the most difficult bank and investor owned properties. This type of unconventional real estate requires specialized expertise and outstanding customer service. Our mission is to sell real estate at the highest market value in the shortest amount of time. We have a network of over 100 agents in 33 states, but unfortunately, only one Sandi Hess.

From vacant lots, to foundations, to completed luxury homes, Sandi has a clear understanding of what it takes to accomplish our mission in the greater Phoenix market. She has completed 22 transactions for us in the past year and 97% contract/BPO value, with an average of 89 days on the market. This is quite a feat considering the complexity of many of these properties.
 
One property in particular was a luxury home in Scottsdale, 80% complete with no water or sewer service, which was a major hurdle in the sale. Sandi coordinated the bid process with the contractor, city engineers and inspectors then negotiated the sale with a quick closing and a creative escrow agreement to protect the interests of all parties through the installation process. It is this type of proactive approach to the problem solving that makes it such a pleasure to know and work with her.
 
Sandi is the consummate sales professional, and I highly recommend her services.

The experience of buying a home for the first time can be frustrating, confusing and overwhelming. These adjectives, however, would in no way describe my recent home purchase due to the expert guidance of Sandra Hess. It was my extreme good fortune to be referred to Sandi by USAA"s Mover's Advantage Program. From her introductory phone call made within two hours of my first inquiry to the time she delivered my keys (less than 30 days from start to finish), she was a model of professionalism. I owe a debt of gratitude to Sandi for her excellent customer service, so I wanted to make sure she was recognized for her efforts.
 
When I met Sandi, I knew immediately that I would enjoy working with her. Her friendly demeanor is engaging and her quick wit disarming. She took time to answer my questions, listen to my concerns and be responsive to my requests. Most importantly, she exhibited an extensive knowledge of the real estate process that put my mind at ease. With Sandi as my trusted advisor, I felt confident to navigate through the complex maze of paperwork and the uncharted territory of buyer/seller negotiations. I was extremely happy with my outcome in large part because Sandi made the experience less daunting, manageable, and even fun.
 
In closing, I want you to know that I have already recommended Sandi's services to others and I will continue to do so in the future. There is no doubt that Sandi has earned my trust and respect. She is a fine representative of your company. I'm sure all of her other customers have had the same experience so she is a valuable asset to your firm. Please extend my deepest thanks to Sandi for making my first home purchase an easy process and a fond memory.

I am writing to express my pleasure with the real estate agent Sandi Hess, who represents First Horizon/First Tennessee in all our single-family REO disposition in the Phoenix area.
 
Sandi has continually provided timely and accurate BPO's, provided valuable advice on disposition of partial complete homes and has been largely successful in helping the bank find qualified buyers for our REO within 90-days of listing. I credit Sandi for continually providing smooth stress-free selling experience.
 
I work with agents across the west, as well as Georgia, and I continually find Sandi to be one of the savviest and personable agents I work with. She knows the market inside and out. She is a professional and a pleasure to work with.
 
To reiterate, we are nothing but please with Sandi and her expertise and we recommend her to everyone.

In Today's world it's not often that you get what you pay for. However, in the recent sale of our home in The Boulders we definitely received the utmost from our agent. Lisa first spoke to Sandi by phone and we had a most productive interview. She implemented what we believe was an excellent marketing campaign and followed up on every lead. Most importantly she attended every showing and carefully explained the details of our home and the structure of our sale. Even after a contract was in place, Sandi went out of her way to assist with minor repairs, schedule repairmen and check the work. As an out of town seller, this service was invaluable.
 
You should also know that the home was listed for nearly a year with Russ Lyon Realty without success. We are convinced the professional but aggressive marketing and sales efforts of Sandi made the difference in selling this property and at an excellent price.
 
In summary, we are very pleased with the service we received from Coldwell Banker and above all the efforts of Sandi Hess. We would be pleased to recommend her to any prospective customer and will definitely use Coldwell Banker on all future real estate transactions.

You are by far the best realtor that I have ever worked with. I have bought 3 houses in my life and you have by far outperformed the others. You will always get my referrals and recommendations. I don't think  I ever really want to purchase another short sale again since it is an exhausting emotional experience, but you have been there every step of the way. You definitely earned your commission on this one. but I want to thank you from the bottom of my heart!!!

I can't believe it has been 3 months since you sold the house in Carefree! I have been meaning to write you a letter and am finally sitting down to do it. I wanted to put into words the incredible effort and care that you put into selling my grandmother's house for me. My grandmother listed with you back on January 22, 2007. In retrospect it is easy to see how as she periodically lowered the price she was chasing the market down and never quite catching up. We closed the sale on April 15, 2009  for exactly half of the original asking price. If only we would have listened to you when you recommended the initial asking price!
 
My main reason for writing is to express my gratitude for the incredible level of service and care that you provided for my grandmother and for me after her passing. You went way above and beyond to check up on the property and keep it looking neat and clean. When we got to the final purchase agreement you were invaluable in helping to negotiate the fine points and to arrage for some needed repairs in a very timely and reasonable manner. It has been a real pleasure working with you I am sorry that I do not live closer so that I could refer more clients to you. You would be a tremendous asset to anyone that contracts to you.
 
Thank you again for all your help and best wishes for your continued success!

I am writing this letter in appreciation for the excellent service that I received from one of your realtors, Sandi Hess. I have worked in customer service and sales for the past 6 years, and never have I encountered the level of genuine care, expertise, professionalism and hard work that Sandi exhibited.
 
Our family employed Sandi's service after our mother passed away. We needed to sell her home as quickly as possible to settle a pending estate. In the direst of economic times and in one of the toughest states for property sales. Sandi was able to sell our mother's home for us at a great price in under 3 months. I have no doubt that the home sale was due entirely to Sandi's tireless and heartfelt efforts. She held numerous open houses for us, and every week she showed the home to as least 10 prospective buyers. No once did I have to initiate a call to Sandi. Her follow up was impeccable and she was constantly calling to give me updates on the status of the home. Even on Christmas Eve she was still talking with perspective buyers and handling paperwork for us.
 
But that was just the beginning of Sandi's service. She truly went above and beyond her job description. I live out of state and Sandi made extra efforts to help get the home cleaned and prepared to show; she picked up mail for me; and she helped me move furniture after the sale was complete. She never stopped working for our family. Not to mention the fact that I received personalized cards from Sandi on Thanksgiving, Christmas and New Years. After the sale was finalized, Sandi even took the time to write us a beautiful sympathy note regarding our family's loss.
 
Sandi truly helped make a very difficult time for our family easier. I will tell anyone who can listen, if you want a realtor who really cares about you and your interests, who extremely knowledgeable and experienced in the Phoenix market, who has the skills to sell in a tough economic market, and who will work tirelessly for you- you need Sandi Hess.
 
I am sure that this is stating the obvious, but Coldwell Banker is extremely lucky to have Sandi Hess. She exemplifies what a realtor should be and our family will forever be grateful for her compassion, expertise and superb service.

I can't believe I've been in my house for a year and half- I think of all the homes I looked at and am very pleased that I purchased the one that I did. A belated thank you for making the Home Buying Process  "Comfortable".